Refund Policy

At The Globe, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

You have 30 days from the date of purchase to return an item. To be eligible for a return:

• The item must be unused and in the same condition you received it.
• It must be in the original packaging.
• Proof of purchase (receipt or order number) is required.

Refunds

Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at info@theglobe.nz.

Shipping Returns

To return your product, mail it to:

You are responsible for paying your own shipping costs. Shipping costs are non-refundable.

Contact Us

If you have any questions about our refund policy, contact us at: info@theglobe.nz.